1. Warranty coverage
365-day limited parts and labor guarantee
1.1 Parts Guarantee
Parts and supplies furnished and installed by Quality Repairs Services as part of the original repair are guaranteed against defects in materials or workmanship for 365 days from the date the repair is completed.
If an installed part covered by this guarantee fails during the coverage period because of a qualifying defect, Quality Repairs Services will repair or replace the defective part without charging the customer for the covered replacement part or the labor required to install it.
Coverage applies only to parts listed on the original paid invoice or service order. Manufacturer warranties may also apply to certain parts.
1.2 Labor Guarantee
Labor performed by Quality Repairs Services as part of the original repair is guaranteed for 365 days from the date the repair is completed.
If the original problem recurs because of a workmanship-related issue, Quality Repairs Services will inspect the appliance and correct the covered workmanship issue at no additional charge.
This guarantee applies only to the specific repair described on the original invoice or service order. It does not cover unrelated failures, new symptoms, or problems involving components that were not serviced or replaced during the original repair.
2. Exclusions and limitations
What this guarantee does not cover
- Misuse, abuse, neglect, improper operation, or failure to follow the appliance manufacturer's instructions.
- Improper installation, alteration, tampering, or repairs performed by the customer or another service provider after our repair.
- Normal wear and tear, cosmetic damage, rust, corrosion, pests, or routine maintenance.
- Damage caused by power surges, improper voltage, plumbing problems, water leaks, fire, flood, lightning, severe weather, or other events outside our reasonable control.
- Pre-existing conditions or problems unrelated to the original repair.
- Failure of parts or components that were not supplied or installed by Quality Repairs Services.
- Commercial or industrial use unless such coverage is expressly authorized in writing.
- Appliances that have been moved from the original service address, unless otherwise approved in writing.
- Diagnostic visits in which the recommended repair was declined or not completed by Quality Repairs Services.
Additional repairs that are not covered by this guarantee will require the customer's approval and may result in additional charges.
3. Request guarantee service
Contact us within the coverage period
To request service under this guarantee, contact Quality Repairs Services within the 365-day coverage period:
- Phone: (832) 242-9916
- Email: info@qualityrepairsgroup.com
Please provide:
- The customer's name and service address.
- The original invoice or service-order number.
- A description of the problem.
- Reasonable access to the appliance for inspection.
Guarantee appointments will be scheduled during normal business hours and are subject to technician availability. Quality Repairs Services must be given a reasonable opportunity to inspect and correct the reported problem before the customer arranges repairs through another provider.
4. Exclusive remedy and liability
Limited remedy
To the fullest extent permitted by applicable law, the customer's remedy under this limited guarantee is restricted to the repair or replacement of the covered part and/or correction of the covered labor originally performed by Quality Repairs Services.
Quality Repairs Services will not be responsible for indirect, incidental, special, or consequential losses, including loss of food, loss of use, lost income, or damage resulting from continued operation of a malfunctioning appliance, except where such a limitation is prohibited by law.
Nothing in these terms excludes or limits any rights or remedies that cannot legally be excluded or limited.
5. Payment terms
Payment is due when service is completed
Payment is due in full when service is completed unless different terms are agreed to in writing before the work begins.
Accepted payment methods include cash, check, and major credit or debit cards. The guarantee becomes effective after payment for the covered repair has been made in full.
6. Service appointments
Appointment access and readiness
The customer must ensure that:
- An adult who is at least 18 years old is present during the appointment.
- The technician has safe and reasonable access to the appliance.
- The appliance is connected and available for inspection unless the customer has received different instructions.
A missed appointment or an appointment that cannot be completed because access was not provided may be subject to a service-call fee. Any applicable fee will be disclosed when the appointment is scheduled.
7. Changes to these terms
The service-date version governs the repair
Quality Repairs Services may revise these terms for future services. Revisions will not retroactively change the guarantee applicable to a completed repair.
The version of these terms in effect on the date of the original service will govern that repair. Current terms will be posted on our website or provided upon request.
8. Applicable law
Federal and Texas law apply
This limited guarantee is governed by applicable federal law and the laws of the State of Texas. It provides specific legal rights, and the customer may have additional rights under applicable law.